What are my payment options?

We currently accept All major credit cards and PayPal in Both US Dollar in Our US Store and in Canadian Dollar in Our Canadian Store.

No Money Orders or Cash will be accepted at this time at our online store.

What is a billing address?

A billing address is the address to which a credit card is registered. This is also the address where credit card bills are received.

What is a shipping address?

A shipping address refers to the address that the order is being shipped to. Note that this may be different than a billing address with exception of orders from Outside North America. Orders From Outside North America can only be shipped to the billing address unless written approval is provided to us.

Can I change my order after I have placed it?

If you would like to make changes to your order we suggest that you email us at info@nativeskincareshop.com as soon as possible. If you order is still pending and has not left our facilities we can make alterations to the order at your request. Once orders have been shipped no changes can be made to the order.

How do I know if my order has been shipped?

When your order has been received by us an email notification and confirmation of your order will be sent to your email address. Once your order has been processed and shipped you will receive another email notification. For customers who do provide an email address and who would like to know the status of their orders please email us at info@nativeskincareshop.com 

How long before I receive my order?

We strive to make the delivery of packages as fast as possible! Orders are processed within 24-48 hours, with the exception of holidays and weekends.If an ordered item is out of stock or on backorder processing time with may take longer. If the processing time of a package is more than 7 business days, the customer will be notified by email or by telephone. Once an order is processed and shipped it is subject to the applicable delivery time. In general, most customers receive their orders within 6-10 days.

What happens if a product is back order?

If a product that you have ordered is on back order and will not be available for more than 7 business days we will contact you by email or by telephone to notify you.
At that point you will have to confirm whether you would like us to put your order on hold, ship the remaining items separately (a separate shipping cost may apply) or if you would like to cancel your order.